IFMA’s World Workplace ASIA Conference & Expo 2016 - Shanghai

Conference Theme:Advancing Workplace Evolution through Innovation Leadership

Adress: Pudong Shanghai

Date: October 20th-21st

Time Program Schedule
10/20 AM Registration & Opening
Session 1-3
10/20 PM Session 4-6
10/20 Evening Celebration Cocktail
10/21 AM Workshop A Workshop B
Session 7-9 Session 10-12
10/21 PM Session 13-14 Session 15-16
Closing Session
Lucky Draw

Honored Speakers Introduction


Opening General Session: From Cost Center to Value Creator: The Future of Integrated Facility Management
Maureen Ehrenberg
FRICS, CRE, International Director, Integrated Facilities Management (IFM), Americas, JLL, IFMA Board of Directors, Chair
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It’s no secret that executives have traditionally viewed the facility management (FM) function primarily as a cost center, with minimal strategic value. However, the business environment is changing – unlocking an important opportunity for facility managers to align FM with the core business. This session will discuss the business trends that are transforming the role of facility management. Special attention will be given to cutting-edge advances in technology and automation, the evolution of the modern workplace, shared economy trends and business demand for employee-centric facilities that drive productivity and adapt to the changing needs of today’s workforce. The presentation will conclude with a discussion of how facility management professionals can capitalize on the convergence of these business trends, opening the door for facility managers to adopt a more strategic role with their business partners and deliver long-term business value. Maureen Ehrenberg, FRICS, CRE, currently serves as international director of JLL’s Global Integrated Facilities Management (IFM), Corporate Solutions and the chair of JLL’s IFM Global Specialty Board. JLL’s IFM practice works with the world’s leading organizations to improve their productivity through the convergence of facility services, technology and workplace, creating the employee experience. An internationally recognized expert in the facility management field, Ehrenberg provides strategic direction and expertise to a team of more than 15,000 who currently manage more than 1 billion square feet of property globally. As head of JLL’s IFM Global Specialty Board, Ehrenberg works with global IFM business leaders to develop, promote and ensure best practices in service delivery consistency, product innovation, operational efficiency and talent management across the service line. Maureen currently serves on the Board of Directors for the International Facility Management Association.

Intelligent Real Estate for a Smarter Shanghai
Shaun Brodie
Head of China Strategy Research, Director, Head of Research, East China, DTZ Cushman & Wakefield
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The world is urbanising, and China and Asia are no exceptions. Cities in China and Asia are taking on ever-increasing economic importance, the use of technology is increasing and resources are becoming scarcer. By making the best use of the latest technology and the solutions it brings, smart cities can attempt to allocate high-demand resources more efficiently.
When they work, smart cities can really take things to the next level by improving the quality of life of citizens, enhancing services provided, reducing costs and resource consumption, and improving connectivity between the people and the city government. Ultimately, when smart city programmes are successfully executed and achieved, they help to raise the economic competiveness of a city.
When implementing a smart city plan, cities in China and Asia should think seriously about their commercial real estate assets. Smart real estate development, which successfully incorporates and implements the latest technology, can enhance efficiency, increase asset value and augment sustainability. Smart offices, for instance, can be managed more efficiently through the use of Building Information Modelling (BIM) platforms and Integrated Workplace Management Systems. Meanwhile, smart shopping centres can realise an increase in asset value simply by making best use of big data and including stores which make best use of in-store technology to enhance the shopping experience. Lastly, smart logistics warehouses can augment sustainability by effectively implementing Internet of Things (IoT) hardware and software which manages energy consumption and reduces associated costs at the same time.
Shaun Brodie is the Head of China Strategy Research and the Head of Research for East China region. He is in charge of data collection and data analysis of the property sector in Shanghai and major second-tier cities within the Yangtze River Delta region.
Shaun has extensive experience in undertaking a wide range of studies and research projects, including inner city regeneration schemes, development start-ups, environmental planning, research on sustainable development, project repositioning, market analysis and development valuation. He provides tailored market research reports, market introductions and updates for clients, while producing DTZ’s quarterly, half-yearly and annual market research publications.
As the Chairman of the Real Estate Committee of the America Chamber of Commerce in Shanghai, Shaun is a regular guest speaker at property-related seminars and conferences. He also contributes articles to trade publications, journals and newspapers pertaining to his areas of expertise.

How Digitally Fabricated, Personalised Furniture Helps Companies Develop a Start-Up Culture, Retain Talent, and Contribute to a Sustainable Future
Ian Bennink
Co-Founder, OpenDesk
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Opendesk uses a radically new approach to workspace furniture design and fabrication. Using digital design and digital fabrication technology, furniture can be personalised for every client or project - and even for individual employees - at no additional cost. Furniture is designed to meet every project’s unique needs and is made on demand with fast lead times, so no inventory is needed. The engagement with design of their workspace and the focus on open, flexible and collaborative working help develop employees’ sense of ownership and empowerment. Using high-quality, sustainably grown natural materials, the furniture is a also healthy and responsible choice (Greenpeace is among Opendesk's clients).
Opendesk gained early popularity among technology- and design-led startup companies but is now creating a following among blue chip companies who are trying to figure out how to kindle creativity within their company and retain talents in the digital age. Two of Opendesk’s founders will share insights and examples. Ian co-founded London-based Opendesk, a platform for design furniture where designers and makers collaborate to create beautiful furniture on demand using CNC technology. Spending his early career with multinationals Nokia and Philips in management and marketing, Ian decided to follow his passion for design and founded two start-ups in China in 2006, in fashion and in architecture. Moving to London in 2012, Ian collaborated with Architecture 00, creators of the open hardware project, to develop a scalable business model for designers and small scale digital workshops; this model became known as “Open Making”. Having previously spent 10 years in China, in Ian moved back to Shanghai in 2016 to develop the Asian market for Opendesk, to find talented designers interested in collaborating with Opendesk and to help develop grassroots digital manufacturing. Ian holds an M.Sc. in Mechanical Engineering from Delft University and an MBA from Insead.

Advancing Workplace Evolution through Innovation Leadership
Ming Lee Chua
Global Real Estate Director, Unilever Asia Pte Ltd
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The World of Work is changing at an ever increasing pace in the 21st Century. These changes are led by Society, Business and Workplace trends which directly influence the human experience in the workplace. Organizations that respond to these changes and address these trends in a meaningful way will be best positioned to provide our future workplace. It is vital for organizations to have a clear vision for how the workplace can be used as a catalyst to transform how our business works and drives a holistic and integrated approach to our employees, customers and consumers experience. Let us review how new ways of working, leadership, culture change, use of technology, and supporting processes integrated into workplace design enable our future workplace.
Ming Lee joined Unilever since 2013. She currently has 3 global roles. The first is Real Estate Strategy and Planning, 2nd, Real Estate Transaction Governance and management, and 3rd is Workplace Services Data and Analytics. Unilever has a global portfolio of 110mil sq ft (offices, retail, manufacturing and warehouses) with a total owned asset base of 2.6 billion. Working very closely with internal stakeholders, business partners and external service partners to provide strategies to meet business needs, drive consistent delivery and portfolio performance in the Unilever's Real Estate Portfolio. Prior to taking up the Global RE role, Ming Lee has RE transaction responsibilities for 3 of the 8 clusters of Unilever (SEAA, NA, NAMET & RUB). She currently holds client relationships with global business stakeholders. Before joining Unilever, Ming Lee has worked with Jones Lang LaSalle in the Corporate Solutions team for more than 18 years.

Adapting BIM for FM, Myth and Reality
Philip Lo
CEO, Lexco Ltd.
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Philip graduated with distinctions from university and practiced as a professional architect in Canada. Through the years, he has designed and completed many projects ranging from corporate interiors to award winning office buildings. For the last 25 years, Philip has been focusing his interest in the field of Facility Management, particularly in the application of Information Technology solutions for Facilities and Asset Management. He is a pioneer in this field and has developed and implemented many such systems for major corporations and institutions to support them in the efficient management of their facilities. Philip is an active member of the International Facility Management Association (IFMA).


Enhancing the Occupant Experience: Using Building Technology to Attract and Retain Talent
Matthew Clifford
Mr. Matthew Clifford, Head of Energy and Sustainability Services – North and South Asia, JLL
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The war for top talent is intense. As the current workforce continues to age, companies are increasingly looking for new ways to attract and retain top talent. As they work with HR on new policies and more attractive offers, they may be overlooking a valuable tool to attract and retain talent: their office space. With the influx of new building technologies, web-based controls, and mobile apps, the impact of these developing technologies will be crucial to employee satisfaction and productivity. Following the popularity of home automation systems and the blurring of work/life balance, work automation is becoming the new "must have" for office space. Employees and tenants are increasingly expecting a more interactive and personalized experience from their work environment. Buildings that incorporate intelligent building solutions to improve the overall occupant experience – like apps that manage people flow, provide personal control of lighting and temperature, improve security and access control, improve health and wellness, reduce energy costs, support data and communications, and improve worker productivity -- will set themselves apart from the mainstream, and attract a new, advanced workforce. We’ll explore new technologies and discuss recent cases to showcase the positive influence a smart building can have on attracting and retaining top talent.
Matt is the Head of the Energy and Sustainability Services team across North and South Asia, including managing a team of specialists across 5 cities and 3 countries. He is responsible for overall project quality and delivery across the ESS business. Matt and his team deliver a range of sustainability services, primarily focused on: Green building certification – including LEED (Pan-Asia), BREEAM, Green Mark (Singapore), Green Star and NABERS (Australia) and others in use across Asia and globally; Energy management – across the design and operations phase for real estate assets; Data and compliance management – both voluntary and compliance reporting schemes.

How to Meet Compliance Goals and Effectively Manage Risks
Cameron Scott
Chief Operation Officer, Integrated Facilities Management, Asia Pacific, JLL
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As the Outsourcing 4.0 model continues to gain traction and FM service providers adopt an increasingly strategic role, clients will seek FM partners that can provide expertise and solutions across the key compliance dimensions and contribute towards meeting the organization’s compliance objectives. The stakes are high for FM partners: the consequences of non-compliance can be catastrophic to people, processes, and ultimately profitability. Navigating the compliance journey is a rigorous and complicated undertaking, requiring thorough research, a robust strategy and careful actions. Whether your organization is just starting out on the path to compliance or already has a strong compliance strategy and program in place, there are a number of different resources that you can utilize to support and drive your activities along the way. Consulting a professional compliance organization can be a productive first step on the journey to compliance.
Cameron Scott is the Chief Operating Officer for JLL’s Integrated Facilities Management business in Asia Pacific. He is responsible for infrastructure and support services across the region, including finance, HR, marketing, IT business transition, quality, business assurance, supply chain and procurement and service centers. He is a member of the regional executive, represents Asia Pacific on the Global IFM Board and is the management sponsor for the main IFM leadership group in Asia Pacific. Cameron has more than 15 years’ experience in senior management roles with IFM as head of Australia and North Asia head, before becoming COO. He has worked across many countries in the Asia Pacific region, has lived and worked in Hong Kong and Shanghai and is now based in Sydney.

IFM Outsourcing: Best Practices and Next Generation Trends
Ty Fastovsky
Managing Principal, Asia Pacific, Trascent Management Consulting Pte Ltd
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The presentation will be used to explore best practices in IFM outsourcing. We will start a discussion of how to structure and get the most value out of an IFM deal. We will then explore next generation trends in IFM, how deals are evolving and what companies are doing differently in their IFM deals today. Finally it will also explore renewal strategies and how companies typically approach incumbent suppliers in a renewal deal.
Ty Fastovsky is a Member of the Global Board of Trascent Management Consulting and the Managing Principal for the Asia Pacific region. In this role, he provides project management and client relationship expertise for outsourcing transactions, operational assessments and process improvement. He has particular expertise in Real Estate, Project Management and Facilities Management (RE, PM and FM) outsourcing, financial analysis, performance management, governance, and benchmarking. He also has more than thirteen years of financial services, manufacturing and consulting experience with companies such as Capital One Bank, M&M/Mars and Booz Allen Hamilton. Over the last eight years with Trascent, he has led multiple RFP efforts for clients and negotiated more than $1.5 billion (total contract value) in global RE/PM/FM agreements in Asia Pacific, North America, Europe, and Latin America.

Our Changing World - Implications and Skills for the Future
Pierpaolo Franco
Managing Director China, RICS
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The session is a strategic foresight of the trends reshaping the world in which we live and work with an FM perspective. It will explain how new business model, new work dynamics, greater connectivity and technological advances drive the industry growth and the new ways of working in FM and in the built environment as a whole. The participants at the end of the session will understand: The fast paced dynamics of the world where we word and live; The challenges the industry is facing and the role the technology is playing; The needs of being prepared in the built environment with a FM angle; The development approach needed to face the future. Pierpaolo Franco has a master degree in Engineering and a technical background in Project Management and Executive Consultancy; as Managing Director RICS China Pierpaolo is responsible for overseeing RICS' business development, as well as the recognition of RICS standards and qualifications in China promoting best industry practices, responsible business commercial products and membership services; Before he has been working for the last 7 years in RICS as Global Director of commercial training. Prior to the RICS Pierpaolo has been visiting professor in numerous international universities, he held a number of senior positions in the heavy industry and Advisory Services combining global business knowledge and product and service development expertise.

Engagement With Global Workplace Health
Steelcase Inc. Speaker
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Senior business leaders have said they are creating a strong resilience framework, as a response to changing market conditions, in a natural and positive remodeling mode. Corporate culture desires resilience, which requires a high degree of engaged members at work. Energetic staff is an indispensable element of business development, where new ideas or creation of a new policy can happen anytime, which leads to significant progress every day. However, in reality, the lack of a high degree of professionalism of the staff, it is difficult to meet the enterprise's compressive industry needs. In fact, the engagement within office staff is not ideal. The higher number required for more work to be done will directly affect corporate profits. Resolving poor engagement is undoubtedly a difficult and complex enterprise. On the other hand, many companies have already embarked on research to try to address this important issue. Steelcase has researched over the years to help understand how the work environment shapes human behavior, cultural consolidation, and promote business development. We always work to learn about the relationship between employee engagement and office space. "Steelcase Global Survey Report" shows an unprecedented study, first exploring between employee engagement and their perceptions of the workplace relationship. The main findings will be cited among our beliefs, work environment not only affects productivity, but also to shapes employee attitudes and perceptions, but also it confirmed the office is to improve overall employee engagement strategy in a section. Leading companies are understood to solve complex problems with creative thinking, overcoming traditional beliefs. This interactive session will cover this report, explore how to nurture your workplace resilience, and drive against employee resistance, and drive them to work whole-heartedly.

Staying Ahead of the Curve - Change Management Strategies for Success
Cindy Jensen
IEMBA, ACC, Managing Director, Founder, BOLDMOVES China
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Making through change in today's workplace has become a critical key competence for leaders. Whether your company has experienced a restructuring, new business line, acquisition or new leadership change is inevitable. The process for change does not need to be painful, if properly managed leadership can create an energized organization ready to embrace change. The presentation will be built around a real case study and high key best practices for attendees take away. Cindy Jensen has extensive experience working for and advising some of the largest MNCs from North America, Europe and works throughout Asia Pacific and China.
Cindy is Canadian and spent 10 years working with Frito-Lay, a division of PepsiCo. In her leadership capacity as Director, Human Resources she had responsibility, not only for all areas of Human Resources, but also for providing vital interface support for the Sales, Manufacturing and Supply & Distribution groups. At Frito-Lay, and as a repeated National Vendor Account Award holder, she expanded her cross-functional skills base as Senior Key Account Manager and was responsible for a multi-million dollar portfolio. Cindy later joined TELUS Mobility, one of Canada’s largest wireless carriers. Cindy took on the role of National Account Manager where she was responsible for the portfolio of the company’s two largest clients along with national responsibility for Sales and Marketing strategy.

Expanding To Unique Property Services
Zhu Baoquan
CEO, Senior VP of Property Management, Vanke Co.
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Experience the current trends in operating software that integrates human patterns with financial material. This connection has allowed Vanke Property Management Co. to refine management techniques and create unique property services. This session will include case studies and discussions on new trends using original data for the future.
Zhu Baoquan currently serves as senior vice president, CEO of Property Management in Vanke Co. Former Beijing Vanke Co., human resources manager , customer service center manager , assistant general manager of the Chengdu Vanke Real Estate Co. , Chief Executive Officer and President, Office Group , Nanjing Vanke Property Company Limited. 16 years Vanke headquarters and front-line experience , has extensive real estate, property experience . Zhu Baoquan is currently leading the stock of assets, business transformation of Vanke Group. According to the latest statistics , asset prices Vanke Property Services has more than 3 trillion , continuing to lead the industry .

Closing General Session: Developing Horizontal Leadership to Contemporize Business Competitiveness
Roy Tan
CLO & Dean of Crotonville, GE Greater China
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This dynamic closing session will explore the new era of business and how enterprises should transform along with the times by maximizing the value of strategy, culture and organization. Roy Tan will elaborate on how GE contemporizes leadership to nurture a 130-year start-up. Attendees will take away three golden pieces of advice on developing their own horizontal capability.
A proven HR executive as culture shaper, trusted advisor, progressive thinker and business strategist exposed in both B2C & B2B environments in various industries’ portfolios with expertise in developing culture, leading change, building organization and growing talent. Roy Tan serves as CLO & Dean of Crotonville, Greater China and Mongolia at GE since 2014. Mr. Tan’s responsibilities include assuming full responsibility of all learning and development activities for all employees' at all organizational levels to meet current and anticipated company requirements; Be responsible for the delivery of assigned leadership and professional development programs for the region; To lead the Crotonville China learning center as the largest oversea centers outside of New York campus; To promote the Crotonville leadership branding both internally and externally.

More sessions and topics coming soon!

How to Register

Below are the registration fees for IFMA’s World workplace AISA Conference & Expo 2016

Registration Fees EARLY BIRD
Regular Price
Cocktail Reception Ticket
IFMA Member ¥4,500 ¥4,800 Free
Non-member ¥5,100 ¥5,400 ¥450

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For registration table or further information, please contact:

Natalie Wang

Operations Manager/ Communication and Strategic Alliance Dept.